United Furniture LLC

PURCHASE TERMS AND CONDITIONS
When you place an order to purchase products and services through the Site, you agree to
follow and be bound by these Purchase Terms and Conditions.
We may refuse or cancel orders.
While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any
particular product displayed on the Site. We reserve the right to discontinue the sale of any
product listed on the Site at any time without notice. The receipt of an order number or an email
order confirmation does not constitute acceptance of an order or a confirmation of an offer to
sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or
to refuse service to any customer. We may require verification of information before accepting
an order.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
We may change information, including prices, of products and services
listed on the Site. All descriptions, images, references, features, content, specifications, products, and prices of
products and services described or depicted on the Site are subject to change at any time
without notice (including after you have submitted your order). We will correct errors that we
discover, and we reserve the right to revoke any stated offer and to correct any error,
inaccuracy, or omission (including after an order has been submitted).
We cannot confirm the price of an item until you order. Despite our best efforts, a small number
of the items listed on the Site may be mispriced. If the correct price of an item is higher than our
stated price, we will, at our discretion, either contact you for instructions before shipping or
cancel your order and notify you of such cancellation.
WARRANTY REPAIRS
We may offer warranty repair within 24-48 hours after the furniture is delivered or picked up.
Warranty inquiry must be reported immediately so that we may look into options for a solution if we
can find one.
Please visit contact us in the following channels:

1. Phone:(404) 975-3136
2. Email: furniture.united1@gmail.com
3. Address: 2324 Lake Harbin Road, Morrow, Ga 30260
4. Facebook: https://www.facebook.com/unitedfurniturellc/

There will also be a form on our site to submit an inquiry. We require you take and upload a picture
that shows the damaged part/area. Without the picture being submitted in the 24-48 hours, we may
not be able to identify the parts needed for the possibilities of a repair.
We will forward your request to our vendor within 24 hours after receiving the pictures and if it is
something we can assist with they will reach out within five business days to talk about options.
Repairs can be subject to a repair and labor fee of a minimum of $39 and up depending on severity
of damage and distance from United Furniture.
Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best
possible shopping experience. We recognize that sometimes an item may not meet your needs, was
not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for
any reason with your purchase, you can return or exchange it within 3 days of delivery. Returned
items must be new and in unused condition. A few of our vendors may be excluded from our return
policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or
colors are selected are non-refundable. Bedding and linens are also non-refundable and can’t be
exchanged. To return items for an exchange or refund please contact us via email or phone for an
RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the
United States. Therefore, it is very important to contact us so we can provide the correct return
warehouse address. All returns are subject to round trip shipping charges. If your item was shipped
“Free Shipping,” we will charge our actual outbound shipping charges. All returns for any reason are
subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item
of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are
only accepted in their original boxes, and should be unassembled. Once an item has been
assembled, it is no longer returnable but may still be exchanged. Special order products such as
items where fabrics can be selected are non refundable.
You may cancel your order without charge. If the order is for a custom item, cancellation must be
prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you
refuse delivery after shipping, please keep in mind that your purchase will then be subject to this
Return Policy and specific Manufacturer rules (see the Product Page or call us for details).
RETURNS
We offer a 3 day return policy after the furniture delivered or picked up. all Furniture/Product must
still be in original boxing, cannot be opened or have damaged packaging. Return policy is limited to
only exchanges for products of equal or more value to a store credit given to customers.
There is a minimum 25% restocking fee for all returned items. This is a fee that is charged by our
distributors to cover reshelving, labor, and supplies. Restocking fee is subject to the distributor,
product, inventory, and sale type. Please speak to a store representative about any questions or
concerns regarding the fee. This is something outside of United Furniture LLC control.
Returning a Purchase
● Please contact us and include your original order number, what product(s) you are returning, and
your name. We will give you an “RMA Number,” a return address, and other relevant information.
Returns that have not been first authorized cannot be accepted. ● Wrap the package carefully. All returned products must be in their original condition and packaging. ● Return the product using your preferred shipping method directly to the distribution center address
we provide. Returns sent to our administrative offices cannot be accepted.

● It is important that we know when your return is expected. Please save your return tracking number,
and email it to us. We need this in case there are any issues during transit. ● Please do not request a chargeback of your purchase from your credit card company while waiting
for us to completely process your request. Refund processing involves several steps, some that we
cannot control, so please be patient while awaiting the credit for the original purchase to appear on
the card you used. ● Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping
and handling charges. ● All returned products must be in their original condition and packaging. Unfortunately, if products
have been assembled or modified, we cannot take them as returns. Also, restocking or repacking
fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping
carton replacement. Finally, certain products cannot be returned because our suppliers cannot take
them back, such as those customized to your specifications. ● If you have any questions about whether a product can be returned, please call us before ordering.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage
during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers
whose damage rate is too high. If something arrives from us that looks damaged, or if parts are
missing, please notify us right away. We will work to help you get needed replacements as quickly
as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight ● Write “Package Damaged” when you sign for delivery even if it appears only slightly damaged. If the
package appears significantly damaged, you may refuse delivery. Once we receive back that
damaged package, we will send a new one. Please notify us if you refuse delivery, so we can
anticipate that return. ● If our product is assembled for you, make sure you closely inspect the product for any damage
BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem,
write it down before the delivery crew leaves. ● If you accepted a package and then discover parts are missing or damaged, do not discard the
packaging. Please contact us right away and we will ship you the replacement parts at no extra
charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we
cannot replace parts, we can have the carrier pick up the item and we will send a replacement once
we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our
Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with
replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer’s defect, we can replace the defective part, or if needed, the entire
unit. We stand 100% behind our products and the manufacturers who produce them, and we will
make every effort to resolve any problems.
DISCLAIMERS
We don’t accept mattress returns or exchanges if the plastic has been removed from the
product. This is due to our concern for the safety of our customers as there are potential health
hazards that could put our customers health at risk. Health risks vary but are not limited to

harbor bacteria, mold, fungi, blood, other bodily fluids, hair, skin, pollen, dust mites, or allergenic
residues from pets and insects. This is why we focus on ensuring customers are aware of the
mattress they will be purchasing.
We don’t accept returns of physically damaged furniture.
Furniture/accessories with glass will be inspected upon delivery or pick up to verify no damages
on product. No Returns or Exchanges will be provided if damages are found after the delivery
driver left the house or customer left the business pick up area. It is the customer’s liability to
assure the product is safe and secure on their personal vehicles. United Furniture LLC is not
liable for damages that occur upon pick up of products on either purchased merchandise or on
vehicles being used by customers to transport.
Warranty repair only covers Manufacture defectives. Options in the case of a defect vary based
on distributor policy. If your furniture is physically damaged, United Furniture LLC does not
offer a warranty outside the manufacturer’s warranty.